FAQ
If you have any further questions, please do not hesitate to contact us
1How do you manage data privacy and security issues?
Our entire team as well as our employees have been trained on the new data protection regulations of the RGPD. Many employees working from home are equipped to limit the use of personal computers which are often connected to a public network
2How can I monitor the progress of my outsourcing assignment?
Each customer has visitor access to our call processing, data or prospecting tools. Weekly reports are extracted from our tools in order to organise callibration sessions with our clients.
3How do you handle any problems or complaints about outsourcing services?
Each client has a dedicated project manager, discussion channels are also opened with clients and team members working on the assignment
4How does your billing process work for outsourcing services?
An invoice is drawn up according to the hours worked and the rates agreed with the client. It is sent to the customer by e-mail with payment details (bank transfer or credit card). The customer pays the invoice at the beginning of the month, the extras are deferred to M+1.
